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I ordered a brand new £999 Apple iPhone 14 Plus from Amazon but when the package arrived it contained two candles and no sign of the mobile

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I ordered a brand new £999 Apple iPhone 14 Plus from Amazon but when the package arrived it contained two candles and no sign of the mobile. I was bemused at first, but now I’m fuming as Amazon is refusing to refund me for the device.A.

B., Sussex. Another ball of wax: A reader was left bemused when Amazon sent him two candles instead of the £999 iPhone 14+ he had orderedSally Hamilton replies: Your story had me reminiscing about the vintage Two Ronnies ‘four candles’ TV sketch where hardware shop owner Ronnie Corbett thinks customer Ronnie Barker wants to purchase four candles when what he actually wants are ‘fork ‘andles — ‘andles for forks’.The misunderstanding makes for brilliant comedy.

But to order a £999 phone from Amazon and receive two candles instead — and have the firm wash its hands of your case — well, I can see why that got on your wick.You explained that, as well as the phone, you had ordered a laptop from Amazon, with the two parcels delivered at the same time.You provided the security code to the delivery driver that Amazon had emailed previously.

The same code applied to both items. Such codes are required for high-value purchases to prove packages have been safely received by the right person.When you opened the first package, all was fine: the laptop was as expected. The second, which should have been the phone, contained candles. RELATED ARTICLES Share this article Share HOW THIS IS MONEY CAN HELP To put me in the picture fully, evDen EvE NakLiYat – https://evigetir.com/evdeneve/uluslararasi.html you told me your husband had in fact ordered candles separately from Amazon, as a gift for you but sent to him.

He suggested this must have caused the mix-up.But you were concerned because his Amazon account is different from yours and the offending candle package had your name and business details on the address label. And, in any case, where was the iPhone?You contacted Amazon, which replied that it had delivered parcels of the correct weight and told you to file a police report.

You tried, eVden EVe nakliyaT – https://ruby.ecs.umass.edu/Umasscleanroom/index.php/Louisiana_Slams_EPA_Over_Lack_Of_Urgency_On_Carbon-project_Approvals but the police weren’t interested, EVden EvE NAkliYat – https://www.bluenote.ir/russias-polymetal-negotiates-to-keep-london-listing-as-gdrs-6/ stating that it was a civil matter and you should speak to Amazon.You phoned Amazon to try to resolve the impasse, but it told you to contact its customer services online. When you loved this informative article and you would like to receive much more information relating to evDEn EvE NAkLiYaT – https://evigetir.com/evden-eve-google.html generously visit our page. You got nowhere.You reached a similar dead end with its social media and on Trustpilot, the customer reviews website, where you hoped it might pick up on your complaint.Having hit a brick wall, you contacted me.

You told me you are a clinical psychologist and have a strong view on how Amazon’s lack of a positive response made you feel disempowered as a consumer. Sadly, such treatment of customers by businesses is widespread.Another reader, J. B.
from Leicestershire, contacted me with a similar tale of intercepted Amazon parcels and the subsequent poor response by its customer services. The £459 Samsung tablet he ordered via the firm before Christmas was replaced by cake decorations.As with your case, the correct passcode had been given on delivery.

But the label on the package was wrinkled, as if it had been taken off another parcel.When J. B. called Amazon to report this, an agent said he would be refunded upon returning the package. On the understanding that the original payment would soon be reimbursed, he ordered another tablet for a further £459.Sadly, this was premature, as Amazon then refused to refund him.

He appealed several times, in vain. An email escalating his concerns to Amazon’s complaints department was ignored. So, like you, he came to me.When people buy – https://search.yahoo.com/search?p=people%20buy something online, the retailer is responsible for its safe delivery, according to the Consumer Rights Act 2015.

I felt both you and J. B. should be reimbursed.I took both cases to Amazon, which agreed to investigate. Within a few days, it came back with some excellent news – https://www.yessle.com/mysearch.php.Although there was no explanation about what had gone wrong in either case, nor why the refunds had been refused, a spokesman says: ‘We’ve contacted the customers directly, Evden eVe naKliYAt apologised and processed a full refund.’Anyone in the same boat, or who receives damaged goods, should always contact the retailer immediately.It also helps to collect evidence, including photographs of the packages that have been damaged or tampered with, and of whatever was substituted for a genuine order.

If signing for a delivery that can’t be opened in front of

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